FAQ

Freqently asked Questions

What is included in the different services?

The following operations are included in the price of a complete maintenance service (variations between brands may occur):
- Dismantling of the case.
- Movement exchange or...
- Dismantling of movement, disassembling in its individual parts, cleaning, oiling, assembling, tuning of the precision and checking the function of the movement
- Assembling of the case and replacement of the glass, tube(s), crown, pushers, helium escape valve, gaskets, if necessary (spare parts included except special mineral or sapphire glass, glass case back and precious metal spare parts which are invoiced separately).
- Restoration of water-resistance with above-mentioned spare parts.
- Refurbishment of the case and metal bracelet (polishing, satin-finishing, only included on OMEGA, LONGINES and RADO)
- Ultrasonic cleaning (washing) of case and metal bracelet
- Replacement of the battery. (quartz watch)
- Tuning of the precision. (mechanical watch)
- Technical and aesthetical final check according to the specific brands specifications
- All additional components are charged individually

The following operations are included in the price of a basic partial maintenance service(variations between brands may occur):
- Dismantling of the case.
- Checking the rate
- Replacement of crown, pushers/corrector, gaskets,
- Restoration of water-resistance (if water-resistance model. Older watches may not be water-resistance any more due to wear and tear of the case)
- Ultrasonic cleaning (washing) of case and metal bracelet
- Technical and aesthetical final check according to the specific brands specifications
- Replacement of the battery. (quartz watch)
- Tuning of the precision. (mechanical watch)
- All additional components are charged individually

What must I do to ensure that my watch provides me with excellent service for many years?

Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Swimming in the sea: always rinse your watch with warm water afterwards.
Shocks: whether thermal or other, avoid them. Screw-in crown: screw in the crown carefully to prevent water from penetrating the mechanism.
Non screw-in crown: push it back into the neutral position to prevent water from entering the mechanism.
Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°, or 32°F) or extreme temperature changes.
Water resistance: a watch's water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in our service instructions, we recommend you have the water resistance of your watch checked once a year by an by us approved service agent (you find them on the specific brands homepage).

What are the service intervals?

Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends entirely on the model, the climate and the owner's individual care of the watch. As a general rule, a watch should be serviced every 4 to 5 years, depending on the conditions in which it is used. Who should I contact for a maintenance service or battery replacement? We recommend that you contact an by us approved service centre or authorised retailer (you find them on the specific brands homepage), who are the only entities equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Furthermore, only these entities can guarantee that their work is carried out in accordance with the brand's strict quality standards.